How to Communicate to Customers About COVID-19

How you communicate with your customers is so important at a time of heightened anxiety even more so.

It has been brought to ATSA’s attention that some AT businesses have been posting information on their response to the COVID19 that has been less than ideal. This is despite the best intentions to create a safe environment for both their customers and staff. However, in the main, most are managing this matter well which I applaud.

This is a fast-changing environment and it will be difficult for many businesses just to keep up. ATSA encourages that you keep your messages short and direct your customers/clients to the relevant Government websites. In our sector these are;

• The NDIS Commission
• The NDIS (Covid-19 response page)
• The Australian Department of Health
• The Australian Department of Health (health alerts)

Here is a good example from Wicked Wheelchairs, which I like to pass on my thanks and appreciation to Jaime Thomson, General Manager for permission to share this to the industry.

Advice to Customers (template)

Download this template that can be personalised for your customers.