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NDIS – Latest News

By December 8th, 2021No Comments
In this edition:

  • Celebrating International Day of People with a Disability – December 3
  • Improving support coordination
  • NDIS festive season office hours
  • Coronavirus information
  • Public submissions open on the future disability employment support program
  • Events
  • Participant spotlight
Celebrating International Day of People with Disability – December 3

Join us in celebrating International Day of People with Disability tomorrow, Friday 3 December.

This year we’re showcasing the impact we can all have when we ‘see me’ – see people for who they are and the things they can do.

IDPwD aims to increase awareness, understanding and acceptance of people with disability. It’s a day to celebrate the achievements and contributions of people with disability.

We can work together to see all abilities and create an inclusive Australia.

To support and create awareness of people with disability, we are creating a video featuring NDIS participants set to be released on IDPwD.

To help celebrate the day you can download an IDPwD pack on our website.


Improving support coordination

We recently published the ‘Improving Support Coordination for NDIS Participants’ paper.

The paper has information about the role of a support coordinator and the next steps we will take to improve support coordination for participants.

The four key roles of a support coordinator are to:

  1. Help participants connect to NDIS and other supports.
  2. Build a participant’s capacity and capability to understand their plan, navigate the NDIS and make their own decisions.
  3. Broker supports and services in line with participant wishes and their plan budget.
  4. Monitor plan budgets and support effectiveness.

A range of new and updated information on support coordination for participants and providers is also available on our website.


NDIS festive season office hours

There are some important changes to our normal operating hours this festive season.

NDIS offices will be closed from 4.30pm Friday 24 December 2021 and will re-open on Tuesday 4 January 2022.

We are aware participants may have questions or need help during the festive season so the NDIS Contact Centre will continue to operate to assist with urgent enquiries with the hours of 8am-8pm (local time) Monday to Friday, including public holidays that fall on a week day.

If you have any questions or feel you may need support from your local office during the festive season, please contact them in advance.

If you call your local office, or the Agency during this time, the phone will either divert to the NDIS Contact Centre 1800 800 110 or provide you with an alternative point of contact.

If you require urgent assistance outside of these times please call Lifeline on 13 11 14 or Triple Zero (000).

For more information visit our website.

Coronavirus information

Getting your COVID-19 vaccine at a local pharmacy
We are working with The Pharmacy Guild of Australia to make it easier for NDIS participants to book and access COVID-19 vaccinations through local community pharmacies.

NDIS participants aged 12 and over are eligible for the Moderna vaccine.

NDIS participants aged 18 and over can choose to book an appointment to receive AstraZeneca following an assessment from a health provider.

You can use this link to access the online booking system where you can select a local pharmacy, choose which vaccine (Moderna or AstraZeneca) you would like to receive and make a booking.

People with disability who need assistance booking a COVID-19 vaccine or need free, fact-checked information about COVID-19 can contact the Disability Gateway on 1800 643 787 or visit their website.

Participants who have support coordination in their plans and need support to book and access COVID-19 vaccinations are encouraged to talk to their support coordinator.

An additional $150, on top of plan funds, is available for participants to access support coordination for help with booking and accessing vaccinations.

Participants can also utilise their existing support coordination budget should they need further assistance beyond the additional $150.

Learn more.

Other ways to book your COVID-19 vaccine
All NDIS participants aged 12 years and over are eligible for a COVID-19 vaccine.

A vaccination will help protect you and your community. It’s free and voluntary.

Book in for your vaccination today. To book a COVID-19 vaccine appointment:

  • use the COVID-19 Vaccine Eligibility Checker on the Department of Health website
  • contact the National Coronavirus and COVID-19 Vaccination Helpline on 1800 020 080
  • talk to your GP and book in for your vaccination today.

If you are deaf, or hard of hearing you can call the National Relay Service on 1800 555 660.

Easy Read resources, including on vaccine types, are available on the Department of Health website.

Disability Vaccine Champions
National Disability Services have created a video with three disability sector vaccine champions to outline why they believe it’s important to have a COVID-19 vaccination.

Taking the time to learn about the vaccines helps with informed decision-making.

Watch it on their website.

Disability Liaison Officers are available to help people with a disability access vaccinations.

They can arrange vaccination appointment times and locations suited to your needs, ensure the right supports are there waiting, arrange group bookings or drive-through bookings where you don’t need to leave the car, or have someone come to your home if you are unable to leave it.

To arrange a vaccination that meets your needs contact Disability Liaison Officer Support today.

If you live in Queensland, have not had the COVID-19 vaccine, and need assistance to get vaccinated in your home, there are a number of ways for you to get the vaccine:

  • You can speak to your GP or other health provider and ask for assistance. They may be able to come to your home to vaccinate you or organise for someone else to do so.
  • You can call the Primary Health Network in your area and talk to them about your needs and ask for assistance.
  • You can also call 134 COVID (13 42 68) and ask for assistance.
  • If you are deaf or hard of hearing, please contact the National Relay Service on 1800 555 727 and ask to be directed to a health service. They can connect you to 134 COVID (13 42 68).


Public submissions open on the future disability employment support program

The Australian Government is running a public consultation for individuals and organisations around the country to share their experience and help create the next disability employment support model.

The Department of Social Services is designing options for a new disability employment support program for commencement from July 2023, following the conclusion of the current Disability Employment Services (DES) program on 30 June 2023.

It is crucial to gain insight from people with disability, their families and carers, disability peak organisations, employers and DES providers on how the model could improve employment outcomes for people with disability.

This is an important opportunity to share your views about what is and is not working in the current DES program, and what could be improved to ensure that people with disability and employers have a system that meets their needs and provides appropriate support to get the right people in the right role. To share your experience, visit the DSS website to make a submission. A consultation paper has been developed to help guide submissions. The paper has been made accessible and Auslan translations and an Easy English guide have also been published.

The consultation will close 4 January 2022.

Public submissions are just one stage of the broader consultation process, which also includes regular reference and working group meetings.


Visit the events page of our website to see a list of current events we are running on a range of NDIS topics, including COVID-19 information specific events.

Where there are COVID-19 restrictions in some states the events will be held online.

You can search for events near you, or on a topic relevant to you.

Find an event.

Participant spotlight

Ben’s life is moving ahead in leaps and bounds!

Keeping himself busy throughout Melbourne’s lockdowns, Ben has been documenting his life, planning and cooking healthy meals for his family. Now that lockdown has ended, he is ready to document his next goal and add earning his driver’s license to his list of accomplishments.

For Ben, who has autism spectrum disorder, NDIS supports that include speech and occupational therapies have played a role improving his independence and communication skills.

Stay tuned for December 3 to see Ben taking part in a video to celebrate this year’s International Day of People with Disability.

Read more about Ben’s story.

Read more about NDIS participants and their stories.